Faq
Shipping
Yes, we have discrete outer packaging.
After an order has been shipped you will receive an email with all tracking information. This tracking information will also be displayed in your account dashboard and sent to you via email once the order switches from “Processing” to “completed”, a completed order means it has left our warehouse. You will also be able to track your package through ROUTE.
Due to the high volume of orders that get stolen off porches, lost in shipment, and accidental damage we are pleased to offer shipping insurance through Route! You can learn more about Route and their policies here: https://route.com.
WE DO NOT MAKE ANY MONEY FROM ROUTE INSURANCE, 100% of the small fee goes directly to the insurer.
Orders
Certain order changes will be allowed on a case by case basis.
Order cancellations are allowed only before the order has been shipped and will not be possible afterwards. If you had an issue with your product received or wish to inquire about returns, Please contact us if you would like to request a change/cancellation for your order.
Payments & Refunds
Vape Troubleshooting
Clogs are an easy fix and often occur when too much oil builds up in the walls of the cartridge, the temperature is too cold, the device is overused. To prevent clogging, take shorter and lighter hits while trying not to overheat your coil (give it time between each hit).
Follow these steps to unclog your vape:
- Blow directly into the air intake forcefully (bottom of vape) for 2-3 seconds
- Inhale through the mouthpiece for 2-3 seconds
- Repeat this process 3-5 times or until the vape clears
- Remove Vape from Packaging
- To turn on the device, click the button 5 times quickly, an indicator light will turn on.
- Hold down button and inhale to use the device
- The device can be preheated by clicking the button rapidly twice, do not preheat it longer than 6 seconds. Please only preheat the device if you’re having trouble using it the first time or if a clog happens.
- To charge the device, insert a USB type C charging cable into the charging port at the bottom of the device, the LED will be on when it’s charging and turn off when it has fully charged. The Device can be used while charging.
Do not attempt to charge the device with a broken cable, it will cause the battery to overheat and short, rendering the device useless.
- Remove Vape from Packaging.
- To turn on the device, click the button 5 times quickly, an indicator light will turn on.
- Hold down button and inhale to use the device.
- The device has three temperature settings, rapidly click the button 3 times to change the temperature.
- The device can be preheated by clicking the button rapidly twice, do not preheat it longer than 6 seconds. Please only preheat the device if you’re having trouble using it the first time or if a clog happens.
- To charge the device, insert a micro USB into the charging port at the bottom of the device, the LED will be on when it’s charging and turn off when it has fully charged. The Device can be used while charging.
Do not attempt to charge the device with a broken cable, it will cause the battery to overheat and short, rendering the device useless.
- Remove vape from packaging
- Inhale to activate device
- To charge the device, insert a micro USB into the charging port at the bottom of the device.
- Remove vape from packaging
- Inhale to activate device
- To charge the device, insert a micro USB into the charging port at the bottom of the device.
Cannabinoids & Cannabis
Terpenes are a unique natural compound found in almost all plant life. They are what produce the smell of everything from a rose, an orange and especially cannabis. Terpenes are widely discussed in conversations regarding cannabis because it’s what provides the smell and taste for the different strains. They are also known to have mental and physical effects especially when combined with cannabinoids such as THC or CBD, known as the entourage effect. We specially select all of our natural terpenes to enhance the high and provide delicious flavors.